Política de envío
Shipping Policy
If you need to change an order for any reason, contact us immediately at
orders@necesitascafe.com. Provide the app order#, the SKU you need to change, and
the information on what you would like to ship (if applicable). Orders that have been
fulfilled cannot be modified.
Orders in the queue are processed every business day for the following day. We process the
number of orders we expect to be able to roast and ship that day. You will see shipping
attached to your orders as they are processed for the next day’s roast. That evening, labels are
printed, and the roasters create the next day’s batches. The following morning, we start
roasting and filling your packages.
SHIPPING AND CANCELLATION POLICY
Necesitas Cafe we are committed to providing you with a seamless and efficient shopping experience, including the safe and timely delivery of your ordered products. Please review our Shipping and Delivery Policy to understand our procedures and expectations regarding shipping and delivery of our products.
Shipping locations
We currently only ship in the United States. If you need coffee shipping internationally, please contact us directly at contactus@necesitascafe.com
Order Processing Time
Once your order is placed, our team will process it within 3-5 business days. Orders placed on weekends or holidays may be processed on the next business day.
Shipping Methods
We don’t offer expedited shipping
Estimated Delivery Time
Once your order has shipped, it generally takes 3-5 days. Resulting in your coffee arriving at peak flavor.
Shipping Costs
Shipping costs are calculated based on your order's weight, size, and destination. You can view the shipping cost during the checkout process before finalizing your order.
Order Tracking
We provide order tracking information for most of our shipping methods. Once your order is shipped, you will receive a tracking number via email, allowing you to track your order.
Delivery Process
Our deliveries are handled by reputable courier services or carriers. Please ensure that you or a designated recipient is available to receive the package during the estimated delivery window. In case of any delivery issues or delays, please contact our customer support team for assistance.
Incomplete or Incorrect Addresses
It is important to make sure that you provide us with accurate and complete shipping information when placing your order. We cannot be held responsible for any delays or non-delivery due to incorrect or incomplete customer addresses. If you notice that there is an error in your shipping address, please let us know as soon as possible so that we can correct it.
Lost or Stolen Packages
If by chance your package is lost or stolen during transit, please get in touch with us right away. We'll collaborate with the shipping carrier to address the issue and make sure that you get your order or a suitable replacement.
Returns and Refunds
If you face any problems with your order, please check our Return and Refund Policy for detailed information on how to request a return or refund.
If you have any queries or doubts about our Shipping and Delivery Policy, please don't hesitate to contact us at help@necesitascafe.com. We are committed to providing you with the best shopping experience, and we will assist you in any way we can.